Warranty Policy
At TEVEMA, we are committed to providing high-quality products and ensuring customer satisfaction. Our warranty policy is designed to offer peace of mind and protection against manufacturing defects.
1. Warranty Coverage:
- All TEVEMA air springs and reinforced rubber springs are covered by a warranty against defects in materials and workmanship for a period of 24 months from the date of purchase.
- The warranty applies to products used under normal operating conditions as specified in the product documentation.
2. What is Covered:
- Manufacturing defects in materials and workmanship.
- Premature failure due to material fatigue under normal use.
- Defects affecting the performance and functionality of the product.
3. What is Not Covered:
- Damage caused by improper installation, misuse, or abuse.
- Wear and tear from normal use.
- Damage resulting from exposure to harsh environmental conditions not specified in the product documentation.
- Modifications or alterations made to the product by unauthorized personnel.
4. Claim Process:
- For warranty claims, please contact us:
- Proof of purchase (invoice or receipt).
- Detailed description of the defect.
- Photos or videos demonstrating the defect (if applicable).
- Our team will review your claim and provide instructions for the next steps, which may include returning the product for inspection.
5. Resolution:
- If a product is found to be defective under warranty, TEVEMA will, at its discretion:
- Repair the product.
- Replace the product with a new or refurbished product of equal value.
- Issue a credit or refund for the purchase price of the product.
- The decision on the resolution method will be based on the nature of the defect and the product’s condition.