Customer service
At TEVEMA, we are committed to providing the highest level of support and service to our customers. Our customer service team is here to assist you with any questions or concerns you may have about our products and services. We strive to offer comprehensive, clear, and prompt support to ensure your satisfaction.
- Product Information: Detailed descriptions and specifications for all our air springs and reinforced rubber springs.
- Customization Options: Information on available customization options for our products to meet your specific needs.
- Application Guidance: Expert advice on selecting the right products for your applications.
- Installation Guides: Step-by-step instructions to help you correctly install our products.
- Maintenance Instructions: Detailed maintenance guidelines to ensure the longevity and optimal performance of our products.
- Troubleshooting: Solutions for common issues and access to our technical support team for complex problems.
- Order Status: Check the status of your current orders.
- Shipping Information: Details on shipping times, costs, and tracking your shipment.
- Returns and Exchanges: Easy and hassle-free returns and exchanges process.
- Warranty Information: Comprehensive details on our product warranties and how to make a warranty claim.
- Guarantee of Quality: Our commitment to the highest standards of quality and performance.
- Account Management: Help with creating and managing your TEVEMA account.
- Billing and Invoices: Assistance with billing questions and accessing your invoices.
If you need further assistance, our customer service team is ready to help. Choose the most convenient way to reach us:
Speak directly with a customer service representative for immediate assistance.
- Phone number: Tel: +31 (0) 20 68 229 61
- Hours: Monday to Friday, 9:00 AM – 5:00 PM (CET)
Send us an email with your questions or concerns, and we will respond promptly.
- Email: sales@tevema.com
Browse our FAQ section for quick answers to common questions.
- FAQ’s: Frequently Asked Questions
- Comprehensive Guides: Access a wide range of guides and articles to help you get the most out of our products.
- Downloads: Find technical datasheets, product catalogs, and installation guides in our downloads section.
At TEVEMA, we are dedicated to ensuring that you have the best experience with our products and services. Our customer service team is here to provide you with the support you need, when you need it. We value your feedback and continuously strive to improve our services to better meet your needs.